1.
General
1.1
This
privacy policy governs the way Helensvale Nominees Pty Ltd ACN 609 079
852, its related bodies corporate,
and the centre management (Programmed Property Services ACN 106 015 632
or their nominated successor) (the
Leisure Centre, we, our, us) handles personal information and
sensitive information. It applies to all personal information and sensitive information
we collect in connection with a member’s (you,
your) use of the Leisure Centre and through our dealings with you.
1.2
We
operate the Surrounds Leisure Centre at 6 Emerald Drive, Helensvale QLD
4212. The services we provide
include: provision of gym equipment, bathroom and change rooms,
furniture, lockers, and anything on the premises that you use or have access to
including the pool, through your membership of the Leisure Centre (subject to
your Leisure Centre membership contract).
1.3
The
nature of our services means that we may collect, handle and disclose a broad
range of information about you, including personal information. ‘Personal
information’ is information or an opinion about you (whether true or not) that
identifies you or from which your identity is reasonably identifiable. Personal
Information may include ‘Sensitive Information’ which may include health and
medical conditions and other information we collect about you.
1.4
Please
take a moment to read this privacy policy as it explains how we collect and
handle your Personal Information, and in what circumstances we will disclose
your Personal Information to third parties.
2.
Purpose
2.1
We
comply with the Privacy Act 1988
(Cth) (Privacy Act) and the
Australian Privacy Principles (APPs),
which regulate how we may collect, use, disclose and store Personal
Information.
2.2
The
purpose of this privacy policy is to keep you informed of the ways we gather,
manage, store, disclose and protect your Personal Information, as well as to
help you to understand your rights, and our obligations under the Privacy Act.
3.
Changes to this privacy policy
3.1
We
may change this privacy policy from time to time. The updated privacy policy
will be posted on our website at www.surroundsleisurecentre.com.au , with the date of the update shown.
4.
Information we collect about you
4.1
We
collect information about you that we reasonably need for our business functions
and activities, which predominantly involves providing the services described
above through your membership of the Leisure Centre.
4.2
We
information we may collect about you includes:
(a)
your
name, address and contact details (phone and email);
(b)
your
date of birth;
(c)
information
about your occupation;
(d)
emergency
contact details;
(e)
credit
card and other payment details; and
(f)
financial
information, including information relating to your credit worthiness.
4.3
We may also collect and hold Sensitive
Information about you, such as information about your health and medical
conditions, where collecting this information is reasonably necessary for the
provision of our services.
5.
How we collect information about you
5.1
We
will collect and hold your Personal Information in a fair and lawful manner.
Where it is reasonably practical to do so, we will collect your Personal
Information directly from you. For example, we may collect the Personal
Information and Sensitive Information you directly give us directly through
some of the following means:
(a)
when
you make a general enquiry through our website;
(b)
when
you communicate with us via phone, email, SMS, social media or face to face;
(c)
when
you provide us with membership documents; or
(d)
when
administering any of our services.
5.2
Where
it is not reasonably practical for us to collect your Personal Information from
you directly, we may collect Personal Information about you from third parties
or from publicly available sources. For example, your Personal Information may
be provided to us by one of your contacts through a membership promotion.
5.3
If
we collect Personal Information about you from a third party we will, if
appropriate, request that the third party inform you that we are holding such
information, how we will use and disclose it, and that you may contact us to
gain access to and correct and update the information.
5.4
We
use third party gateways, such as Ezidebit Pty Ltd to process payments. Such
payment processors collect and use your Personal Information subject to their
own privacy policies available on their websites.
6.
Unsolicited information
6.1
If
we receive Personal Information about you that we have not requested, and if we
determine that we could not have lawfully collected that information under the
Privacy Act if we had requested it, we will destroy or de-identify the
information (if it is lawful and reasonable to do so). If we collect your
Personal Information in an unsolicited manner, we will take reasonable steps to
inform you of such collection and also how we use, disclose and secure your
Personal Information where appropriate. Such reasonable steps may include
referring you to this privacy policy.
7.
Do I have to provide you with my
Personal Information?
7.1
It is
generally not practical to remain anonymous or to use a pseudonym when dealing
with the Leisure Centre as we usually need to use your Personal Information to
provide services to you. If you choose not to provide us with your Personal
Information, we may not be able to provide you with requested products or
services, or provide you with requested information concerning an enquiry,
account or complaint.
8.
Purpose for handling your Personal
Information
8.1
As
a general rule, we only process Personal Information for purposes that would be
considered relevant and reasonable in the circumstances. We collect, hold, use
and disclose Personal Information to:
(a)
to
fulfil obligations under your membership contract or any other contract between
you and the Leisure Centre;
(b)
to
render services under a member’s membership contract;
(c)
to
provide information about products, service or special offers to members;
(d)
to
obtain opinions or comments about products or services from members;
(e)
to
record statistical data for marketing analysis from members;
(f)
to
process and consider an application for employment;
(g)
to
promote and market all current and future Leisure Centre businesses, venues,
products and services and to inform new members about the products and services
of the Leisure Centre commercial partners;
(h)
to
assist with the Leisure Centre internal business processes;
(i)
to
conduct market research or to improve the Leisure Centre’s products and service
offerings;
(j)
to
administer contests, promotions and surveys;
(k)
for
any other purposes that could be reasonably expected of the Leisure Centre;
(l)
to
enable the Leisure Centre to comply with its obligations under law; and
(m)
otherwise
manage our business.
8.2
We
may also use your Personal Information for activities in support of our primary
business functions such as processing payments, administration, recruitment,
management, IT, legal, and customer support.
9.
Protection of your Personal Information
9.1
We
will hold Personal Information as either secure physical records,
electronically on our intranet system, in cloud storage, and in some cases,
records on third party servers. It is
not our usual practice to send data overseas.
9.2
We
maintain appropriate physical, procedural and technical security for our office
and information storage facilities so as to prevent any loss, misuse,
unauthorised access, disclosure, or modification of Personal Information. This
also applies to disposal of Personal Information. We will destroy or
de-identify your Personal Information once it is no longer needed for a valid
purpose or required to be kept by law.
10.
Disclosure of Personal Information
10.1
We
may disclose your Personal Information to:
(a)
related
entities of the Leisure Centre;
(b)
contractors,
agents and suppliers the Leisure Centre engages to provide products and/or
perform services;
(c)
commercial
partners with whom the Leisure Centre has agreed information sharing
arrangements with;
(d)
the
Leisure Centre’s professional advisors such as legal professionals and
accountants;
(e)
law
enforcement bodies;
(f)
a
purchaser of all or part of the Leisure Centre’s business; and
(g)
any
other person for any other purposes that would be reasonably expected
(including if required by law).
10.2
If
we disclose information to a third party, where appropriate and practical, we
will require that third party to protect your information to the same extent
that we do.
10.3
Sensitive
Information we collect includes information a member has disclosed to us about
their physical and mental health and wellbeing.
10.4
Sensitive
information will only ever be used for providing services to members. Such information
will not be used or disclosed for any other purposes without consent, except in
exceptional cases when disclosure may be required by law or is necessary to
protect the rights or property of The Leisure Centre, any Leisure Centre group
company, or any member of the public, or to lessen a serious threat to a
person’s health or safety.
10.5
We
or the Leisure Centre manager sometimes film or photograph the Leisure Centre
so it is possible you will appear in the background. By signing your member
contract, you allow us to use your image in promotional and other
business-related material.
11.
Direct marketing
11.1
We
do not generally send marketing communications. On the rare occasion where we
send you a marketing communication, such as an email alert about new products
or services, we will ensure you have the opportunity to ‘opt out’ by using the
unsubscribe button on that marketing communication. Alternatively, you may
contact us at any time to unsubscribe by using the contact details provided at
the bottom of this privacy policy.
12.
Cookies
12.1
A
cookie is a small text file stored in your computer’s memory or on your hard
disk for a pre-defined period of time.
We use cookies to identify specific machines in order to collect
aggregate information on how visitors are experiencing our Websites. This information will help to better adapt
the Websites to suit personal requirements.
While cookies allow a computer to be identified, they do not permit any
reference to a specific individual. For
information on cookie settings of your internet browser, please refer to your
browser’s manual.
13.
Accessing and correcting your
Personal Information
13.1
You
may contact our Privacy Officer using the contact details below to request
access to, or a correction of, the Personal Information that we hold about you.
We will deal with your request within a reasonable time. On the rare occasion
that we refuse access, we will provide you with a written notice setting out
the reasons for the refusal and the relevant provisions of the Privacy Act that
we rely on to refuse access. We will
also provide you with avenues to complain about our refusal to provide you with
access to the information.
13.2
We
are not obliged to correct any of your Personal Information if we do not agree
that it requires correction. If we refuse a correction request, we will provide
you with a written notice with our reasons for refusing. We may recover reasonable costs in relation
to a request for access to Personal Information.
14.
Resolving
Personal Information concerns
14.1
If
you have any questions, concerns or complaints about this privacy policy, or
how we handle your Personal Information, please contact our Privacy Officer
using the contact details provided below.
Email: leisurecentre.management@programmed.com.au
14.2
We
take all complaints seriously, and will respond to your complaint within a
reasonable period. You may also lodge a complaint with the Office of the
Australian Information Commissioner by telephone: 1300 363 992, email: enquiries@oaic.gov.au or Online Form: www.oaic.gov.au (Privacy
Complaint Form).
This
privacy policy was last updated on 11 April 2022.