1. General
1.1 This privacy policy governs the way Helensvale LC Pty Ltd ACN 687 007 932, its related bodies corporate, and the centre management (Bruen’s Asset Management ABN 12 633 667 113 or their nominated successor) (Leisure Centre, we, our, us) handles personal information and sensitive information. It applies to all personal information and sensitive information we collect in connection with a member’s (you, your) use of the Leisure Centre and through our dealings with you.
1.2 We operate the Surrounds Leisure Centre at 6 Emerald Drive, Helensvale QLD 4212. The services we provide include provision of gym equipment, bathroom and change rooms, furniture, lockers and facilities including the pool through your membership of the Leisure Centre (subject to your Leisure Centre membership contract).
1.3 The nature of our services means that we may collect, handle and disclose a broad range of information about you, including personal information. Personal information is information or an opinion about you (whether true or not) that identifies you or from which your identity is reasonably identifiable. Personal information may include sensitive information such as health and medical conditions.
1.4 Please take a moment to read this privacy policy as it explains how we collect and handle your Personal Information and in what circumstances we may disclose your Personal Information to third parties.
2. Purpose
2.1 We comply with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs), which regulate how we may collect, use, disclose and store Personal Information.
2.2 The purpose of this privacy policy is to keep you informed of the ways we gather, manage, store, disclose and protect your Personal Information, as well as to help you understand your rights and our obligations under the Privacy Act.
3. Changes to this Privacy Policy
3.1 We may change this privacy policy from time to time. The updated privacy policy will be posted on our website at www.surroundsleisurecentre.com.au with the date of the update shown.
4. Information We Collect About You
4.1 We collect information about you that we reasonably need for our business functions and activities, which predominantly involves providing the services described above through your membership of the Leisure Centre.
4.2 Information we may collect about you includes:
(a) your name, address and contact details (phone and email);
(b) your date of birth;
(c) information about your occupation;
(d) emergency contact details;
(e) credit card and other payment details; and
(f) financial information including information relating to your credit worthiness.
4.3 We may also collect and hold sensitive information about you, such as information about your health and medical conditions, where collecting this information is reasonably necessary for the provision of our services.
5. How We Collect Information About You
5.1 We will collect and hold your Personal Information in a fair and lawful manner. Where it is reasonably practical to do so, we will collect your Personal Information directly from you. For example, we may collect information through the following means:
(a) when you make a general enquiry through our website;
(b) when you communicate with us via phone, email, SMS, social media or face to face;
(c) when you provide us with membership documents; or
(d) when administering any of our services.
5.2 Where it is not reasonably practical for us to collect your Personal Information directly from you, we may collect Personal Information from third parties or publicly available sources.
5.3 If we collect Personal Information from a third party we may request that the third party inform you that we are holding such information and how it may be used.
5.4 We use third-party payment gateways, such as Ezidebit Pty Ltd, to process payments. Such providers collect and use your Personal Information subject to their own privacy policies.
6. Unsolicited Information
6.1 If we receive Personal Information that we have not requested and determine that we could not lawfully collect that information under the Privacy Act, we will destroy or de-identify the information where it is lawful and reasonable to do so.
7. Do I Have to Provide Personal Information?
7.1 It is generally not practical to remain anonymous when dealing with the Leisure Centre as we require Personal Information to provide services. If you choose not to provide Personal Information, we may not be able to provide products, services or respond to enquiries.
8. Purpose for Handling Your Personal Information
8.1 We collect, hold, use and disclose Personal Information to:
(a) fulfil obligations under your membership contract;
(b) provide services under your membership;
(c) provide information about products, services or offers;
(d) obtain feedback about products and services;
(e) record statistical data for marketing analysis;
(f) process employment applications;
(g) promote and market Leisure Centre services and partners;
(h) assist with internal business processes;
(i) conduct market research;
(j) administer promotions and surveys;
(k) comply with legal obligations; and
(l) otherwise manage our business.
14. Resolving Personal Information Concerns
14.1 If you have any questions or complaints regarding this privacy policy please contact our Privacy Officer.
Email: contact@surroundsleisurecentre.com.au
14.2 Complaints may also be made to the Office of the Australian Information Commissioner via phone 1300 363 992 or at www.oaic.gov.au.
This privacy policy was last updated on 13 March 2026.